Meet The CEO:
Kimberly Townsend

In her own words

What inspires you?

Seeing the people we care for, our employees and the organization prosper.

How to foster innovation across the organization?

Innovation is borne of freedom to imagine, hope and dream. It means envisioning a different way, to accept that change is the only constant, and to have the audacity to suggest another future. It begins with creating an environment that recognizes that all good solutions come from the people closest to the problem. It requires openness to realize that all voices have value and deserve to be heard.

What makes you proud?

Professionally seeing the success of Loretto and our employees. We are a stronger organization every day, and people are growing and developing great careers here.

What is your vision for Loretto?

To be THE national leader in providing innovative programs and services to people in need.

Access to health care - Is Loretto an accessible option to everyone?

Loretto was founded in 1926 to solve a social problem- to provide care to people who had no family to care for them. Fast forward to today, and we continue our social mission. First to the people entrusted to our care, and second, to our 2,500 employees. Loretto is one of largest employers of individuals coming from highest concentration of poverty area in the country. It is also the largest safety-net provider to vulnerable people in our region, serving 9,000 people across 19 sites. 70% of the people we serve are Medicaid-eligible.

What do you think will be the most impactful changes to healthcare in the next 5-10 years?

Changes to the Medicaid program and other entitlements. Changes in where care is delivered and how it is delivered. The rapid aging of our own population.

How do you cope with stress?

I do the next thing. Even the greatest plans go off the rails. Life is dynamic and sometimes challenging. Resilience is a critical characteristic for leaders. When things are really tough, I ask myself, “What is the worst thing that can happen here?”

Tips for showing leadership in a crisis.

When I face crises, I try to be present and reassuring to the people around me and collaborative in problem solving. When difficult decisions have to be made; however, I am willing to make them. Owning the hard things is part of the cost of leadership.

Kim was the 2016 Syracuse Go Red for Women Campaign Chair. She raised more than $350,000.

Kim with her family.

About Kim:

  • First Job: Filling vending machines in the family’s business in 3rd grade
  • Children: 6 - 5 girls, 1 boy
  • Favorite Book: Lately, Fierce Conversations
  • Favorite Band: U2
  • Favorite Mentors: Dr. John McCabe and Kathy Ruscitto
  • Years at Loretto: 3.5


  • Doctorate EdD in Executive Leadership, St. John Fisher College, Rochester, NY.
  • Executive Masters of Public Administration, Syracuse University, Syracuse, NY
  • Juris Doctor, Magna Cum Laude, Syracuse University College of Law, Syracuse, NY
  • Masters of Business Administration, Summa Cum Laude, Syracuse University, Syracuse, NY
  • B.S. Business Administration, Summa Cum Laude, Syracuse University, Syracuse, NY

Industry Expert:

  • Health System Leadership
  • Health Policy Strategist
  • Board Governance
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