Manager, Resident Services

Career Details:

Type: Manager/Supervisor

Hours: Regular Full-Time

Shift: First

Weekend Required: No

Location: Nottingham

City: Jamesville

Openings: 1

Overview: 

The Manager, Resident Services manages and oversees the Resident Services Center. Maintains records related to leases and financial and emergency information. Has primary responsibility for leases. Supervises transportation department and office personnel.

Qualifications: 
  • Bachelor’s degree in a human service or related field desired.
  • 5-10 years experience in office management or hospitality environment.
  • 3-5 years supervisory experience.
  • 1-2 years experience providing services for the elderly in a similar setting preferred.
  • Demonstrated ability to multi-task.
Responsibilities: 
  • Coordinates and manages all daily activities of the Resident Service Center in a professional, safe, responsive, customer focused manner.
  • Responsible for exception customer service and ensuring timely responses to residents.
  • Meets with residents to renew lease agreements. Completes all necessary paperwork promptly to avoid a lapse in payment. Prepares leases and special considerations for new residents. Maintains accurate files on residents regarding financial and health issues relating to release or renewals.
  • Maintains and updates apartment prep forms.
  • Leads weekly apartment prep meetings, which includes updating relevant forms and completing apartment inspections prior to occupancy.
  • Maintains and updates Resident Handbook.
  • Meets with all new residents to complete Part 1 of the new resident orientation.
  • Provides coverage for Admissions Representative as needed.
  • Primary liaison for all resident forums.
  • Ensures appropriate scheduling to meet all resident transportation needs in a timely and customer-focused manner.
  • Ensures staff completes annual requirements in a timely manner. (Reorientation, physical, in-service hours, etc.).
  • Effectively communicates changes in regulations, policies & procedures affecting front office staff.
  • Actively participates in Quality Assurance initiatives as appropriate and requested.

 

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