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Clinic Scheduler - North Syracuse

Career Details:

Type:

Hours: Regular Full-Time

Shift: First

Weekend Required: No

Location: PACE CNY

City: N. Syracuse

Overview: 

The Clinical Scheduler is responsible for performing numerous clerical activities related to scheduling primary medical and specialty appointments plus nursing clinic visits for
resident/participants. Schedules/ reschedules appointments in order to maintain the highest quality of coordinated care for the resident/participants. May assist with other clerical duties in absence of other clerical staff.

 

Qualifications: 
  • AA degree in health related field plus one year experience in medical office setting scheduling
    patients.
  • Excellent communication and customer service skills required.
  • Demonstrated organization, time management, and multi-tasking skills necessary; detailed
    oriented.
  • Proficient with MS Office tools (Outlook, Word, Excel etc.) and able to learn new software
    rapidly.
  • Accurate data entry skills required.
Responsibilities: 
    • Schedules all medical and medically related services for resident/participants or participants;
      schedules all primary appointments per provider requested timeframe; schedules all
      contracted specialty appointments after provider approval utilizing the scheduling system;
      completes pre-authorization process; also schedules laboratory and radiology and other
      testing appointments with outside vendor.
      • Facilitates/completes all communications related to scheduling of all appointments which
      includes appointment cards, notification calls to caregiver/family as requested; verbal and
      written communication to contracted skilled nursing and enriched living facilities as
      necessary; notification to home care scheduling department for aide escort request when
      needed, etc.
      • Supports front desk/clinic during busy hours of operation by answering the telephone and
      assisting resident/participant and families as appropriate or by taking a message. May also
      perform duties of receptionist in his/her absence, including but not limited to filing additional
      paperwork.
      • Arranges for last minute transportation to/from appointments for resident/participants by
      notification of case manager completing necessary transportation PCP/MD paperwork.
      • Arranges for transportation to/from appointments for participants by notification of PACE
      CNY transportation coordinator and completing necessary transportation paperwork; assists
      Day Center Manager with setting up escorts as necessary; communicates daily or as
      needed with Transportation Director/Designee to review outside appointment schedule to
      confirm accuracy and to identify any potential conflicts, etc.

 

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