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Director, Site Operations

Career Details:


Hours: Regular Full-Time

Shift: First

Weekend Required: No

Location: PACE CNY

City: N. Syracuse

Openings: 1


The Director, Site Operations oversees day-to-day operations of the PACE interdisciplinary team. Coordinates and leads team efforts to assure efficient effective quality services for the
participants. Assists in development and maintenance of the program’s quality measurement system. Monitors budgets and assist in developing/implementing cost effective changes;
provides input to the strategic plan; directly supervises the Day Center Manager, Social Work and Home Care Coordinator staff; serves as the liaison between administrators and staff.
Develops/modifies policy and procedures and assures all corporate and third party regulations are communicated and adhered to. Works closely with Clinic Managers and providers regarding care coordination and initiation of clinical interventions to support independence, community living and quality outcomes.


  • Minimum 5 years supervisory experience in similar management/executive capacity
  • 3-5 years experience in long term/acute care setting required.
  • Bachelor’s degree in Social Work, Nursing or health related field required. Masters degree preferred.
  • Demonstrated interpersonal skills, verbal and written communication skills.
  • Demonstrated leadership and administrative abilities.
  • Demonstrated team building and conflict management skills.
  • Proven multi-tasking/time management skills.
  • Working knowledge of regulations as they relate to PACE, Home Care, EL and Managed
  • Proficient in MS Office programs and able to learn new software rapidly.




Job duties specific to this position: 


  • Provides daily leadership, guidance and direction for PACE CNY interdisciplinary team. Assists the team in problem solving and in actively care planning for participants needs
    while promoting/maintaining participant’s wishes and independence. Provides administrative support and oversight to team ensuring compliance with all regulatory requirements including participant reviews/ assessments, policy and procedures, etc.; key leader of care planning processes and EMR workflows, etc.
  • Actively leads or participates in morning meeting, interdisciplinary care planning sessions (I & A’s, reassessments, significant changes, initial assessment, etc.), and family meetings as appropriate. Also ensures necessary documentation of morning meeting follow-up and/or care planning concerns are completed/resolved in a timely manner. May also attend weekly rounding at Enriched Living facilities.
  • Supports and ensures the delivery of quality care while utilizing the most cost effective measure. Ensures participation by appropriate personnel to provide proper and safe care to participants.
  • Maintains an effective system for participant/family complaint investigations and management; works closely with Director of Clinical Services and other contracted services relating to concerns/ complaints to provide timely/satisfactory resolution.
  • Liaises with building management as needed for facility issues.
  • Monitors and manages the team’s effectiveness. Provides staff with and/or advocates on behalf of team for opportunities for professional growth and job satisfaction.
  • In collaboration with the Quality Assurance Department and other members of the administrative team monitors for quality outcomes; with QA staff person and Director of Clinical Services routinely reviews all incident reports for completeness, system/process concerns, appropriate actions plans, etc.; writes/assists in the development of appropriate action plans, oversees implementation and then monitors effectiveness; is responsible for team’s adherence to plans of corrections, etc.; also monitors and communications clinical concerns which may require medical director review, Level 2 reporting inquiry; actively participates in root cause analysis sessions and ongoing follow up reviews.
  • Actively involved in program development and in the development/communication of policy and procedures relating to PACE; provides input into budget for annual operating and capital expenditures; oversees/is accountable for team’s appropriate use of resources.
  • Regularly attends Administration Meeting. Reports on projects, department and policy changes, etc. to promote communication among management team.
  • Active member of QAPI Committee, Consumer Advisory Committee, Medication Committee, MEDS, EMR workflow, Policy and Procedure Committee, etc. as well as multiple task forces; may serve as the PACE representative on various Loretto committees/planning groups as well as a variety of outside agency work groups.
  • Takes administrative on-call rotation assignments and responsibilities.
  • Demonstrates adherence to all compliance policies and procedures. Is responsible for promoting and fostering compliance in the workplace.
  • Ensures the highest quality of care by performing responsibilities according to the highest professional standards.
  • Demonstrates knowledge of PACE/D&TC Emergency Preparedness Plan and can verbalize their role during an event.


Job expectations as a Director:


  • As a Director, this individual has full responsibility for an organization-wide function or service.
  • Recognized as the in-house expert or lead person for their function or site. Develops and executes strategy, policy and tactics for the site or function. Keeps current in his/her area of specialization, applicable regulations and in management trends.
  • Demonstrates effective leadership skills of delegation, organization, and coordination in managing the daily operations of their function or site, including performance management,
    scheduling, orientation, and training. In partnership with Human Resources, makes or approves recommendations on employee hires, transfers, promotions, salary changes, disciplinary actions, terminations, and similar actions. Resolves grievances and other personnel problems in a fair, timely and consistent manner, also in partnership with HR.
  • Promotes and encourages teamwork among employees and managers, and between departments. Communicates ideas and goals clearly and is an effective listener. Ensures
    that information is efficiently communicated and shared throughout the function and organization. Fosters constructive feedback and effective coaching.
  • Complies with appropriate internal and external standards and processes related to their function.
  • Develops and utilizes performance metrics or process improvements to continually assess and improve quality and operating efficiency, as well as resident/customer service.
  • Develops, recommends, monitors and manages operating budgets to optimize financial performance.
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