Healthcare Scheduling Supervisor

Career Details:

Type: Secretarial / Clerical / Scheduling

Hours: Regular Full-Time

Shift: First

Weekend Required: Yes

Weekend Shift Details: Occasional

Location: PACE CNY

City: N. Syracuse

Openings: 1


Responsible for acting as the aide-scheduling liaison, supervising and leading the scheduling staff to ensure adequate and safe staffing within the confines of established staffing patterns and the Union contract; responsible for overseeing the PACE Home Health Aide Peer Mentors and promoting the success of the peer mentoring program; responsible for providing guidance and support to the aide staff, including supervised orientation, training and competency evaluation.

  • Two years prior experience with computerized scheduling system preferred.
  • Two years patient care experience required.
  • 1-2 years previous experience in supervision, mentoring or training preferred.
  • Associate’s Degree or LPN license required.
  • Excellent communication skills including good telephone etiquette.
  • Strong leadership, time management, and interpersonal skills.
  • Strong organizational skills with attention to detail.

An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements


  • Exercises sound judgment based upon acquired knowledge, participant need, staff need, and program service scope. Must possess ability to self-direct daily routines in support of program objectives, works cooperatively with others, and communicate effectively.
  • Cooperates with leadership staff in implementing planned changes and activities to improve participant care or overall functioning of the PACE program.
  • Ensures all new employees have attended Corporate Orientation, Home Health Aide Enhanced Orientation and completed all appropriate site orientations. Records to be submitted to Scheduling Supervisor and Home Care Supervisor, as appropriate.
  • Assists Nurse Educator and Home Care Supervisors in educating, counseling and ensuring staff compliance with policies and procedures. Discusses issues with appropriate Supervisor when recommending disciplinary action.
  • Assists in supervision of daily staffing routines in support of PACE program objectives.
  • Assists Scheduling Supervisor in distributing and monitoring of vacation time, within union contract constraints.
  • Assists in the oversight of weekly schedules.
  • Represent Scheduling as requested by Scheduling Supervisor at various meetings


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