Operations Supervisor

Career Details:

Type: Manager/Supervisor

Hours: Regular Full-Time

Shift: Varies

Weekend Required: Yes

Weekend Shift Details: One per month

Location: Buckley Landing

City: N. Syracuse

Openings: 1


Supervises the Buckley Landing staff working from 3pm to 11pm. Ensures resident care needs are being met during the night shift. Monitors staff work and intervenes as needed to ensure facility is operating in accordance to Loretto and Department of Health requirements.


- 1-2 years experience working in a supervisory role, in a health care setting preferred.

- Experience working with individuals diagnosed with dementia preferred.

- High School Diploma, GED, or ability to pass a TABE test required

- Excellent customer service skills.

- Good written and oral communication skills.

- Proven ability to multi-task and make decisions by oneself.

- Proven skills in dispute/conflict resolution



Oversees staffing of night shift employees - to ensure facility budgets are maintained.



Maintains confidentiality of sensitive information regarding staffing issues, employee disciplines, resident

information and facility operational issues.


Responsible for ensuring facility runs according to all regulatory agency requirements.



Makes documentation in the night shift nursing communication book as needed.

Monitors staff to ensure that all required paperwork such as Service Minders, 24-hr report, safety checks,

MAR's, etc., are being completed according to guidelines.

Reviews and approves the 24-hr report on a daily basis.

Reviews any incident reports generated from the night shift and submits to Nursing for follow-up.


Employee Development

Intervenes as needed with problems involving employees i.e. (staff conflicts, refusal to perform assigned

work, refusal to work OT, etc.) Responsible for facilitating resolution to these matters.

Monitors employee attendance and punctuality on a daily basis. Assists in scheduling coverage when

employees call-in. Mandates staff as needed and in accoradnce to Loretto policy and union contract


Monitors staff so that all assignments are completed for the shift.

Orients any new night shift employees to facility policies, procedures, and regular operations. This could

include the orientation of new hires, transfers, or agency staff.

Responsible for holding monthly inservices to educate staff on any issues that could effect their daily job


Will be responsible for issuing employee discipline when needed and following all Loretto policy and

collective bargaining agreement language during the discipline process.


Other Responsibilities will be explained.

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