Guidelines for Visiting Loved Ones at Loretto

UPDATED Saturday, November 21, 2020. 



Skilled Nursing [Loretto Health & Rehabilitation, The Commons on St. Anthony & Nottingham RHCF] 

  • We can now allow in-person visits 14 days after a positive COVID-19 case. 
  • All visitors must provide documentation that you have tested negative for COVID-19 within the last 7 days prior to your visit. If you cannot provide documentation of a negative test result, you will not be able to visit. This is a State DOH requirement for skilled nursing facilities only
  • Testing Location Resources 
  • One visitor under 18 years of age is NOW allowed in Skilled Nursing, IF accompanied by an adult. 
  • Visitors are limited to 2 people per visit. 

Assisted Living Facilities [The Bernardine, Buckley Landing, The Heritage, Sedgwick Heights & Nottingham Assisted Living] 

  • We can now allow in-person visits 14 days after a positive COVID-19 case. 
  • Testing is NOT required in order to visit these facilities.
  • Visitors under 18 are allowed if accompanied by an adult. 
  • Ask your facility about # of visitors allowed per visit.  

The safety and security of our residents and staff remains our number one priority. It is imperative that as we ease restrictions on visitation, you follow our guidelines. Please note that only 10% of residents can have a scheduled visit at any given time. Each family can schedule one visit per week, to ensure all families have an equal opportunity to visit their loved ones. 

Plan to arrive 15 minutes prior to your scheduled appointment to get through screening. Appointments will not be extended due to delays.

If a positive case is discovered at any facility, visitation will be paused based on the New York State Department of Health guidelines. PLEASE be vigilant with wearing a mask, following proper hand washing and maintaining social distancing when visiting and when at home to help us ensure this doesn't happen.


The Nottingham Campus:

The Nottingham Independent Living

  • Visitation: Open for in-person visitation - One visitor per resident/apartment.  We also offer indoor visitor lounges available by reservation only. 
  • Visiting Hours: 11 a.m. - 7 p.m. daily 
  • Contact: Independent Living Receptionist (315) 445-9242 for more information

The Nottingham Assisted Living Residence

  • Visitation: Visitation currently paused at this time. 
  • Visiting Hours: 11 a.m. - 7 p.m. daily
  • Contact: Jean Perkins (315) 413-3140 for more information 

The Nottingham Residential Healthcare Community [RHCF/Nursing Home ONLY]

  • Visitation: Visitation currently paused at this time. 
  • Visiting Hours: Monday - Friday: 10:30-11 a.m. and 4-4:30 p.m.; Thursday Evening 6:30-7 p.m.; Saturday 10-10:30 a.m.
  • Contact: (315) 446-0123 to book a visit


The Bernardine

  •  Visitation: Open for in-person visitation as of 9/8/2020. Indoor visitor lounges available by reservation only.
  • Visiting Hours: 9 a.m. - 6 p.m. Monday - Friday 
  • Contact: Donna Woodward (315) 413-3566 for more information 

Buckley Landing

  • Visitation: Open for visitation as of Tuesday, November 10.  
  • Visiting Hours: 9 - 11 a.m. and 1:30 - 4:30 p.m. Tuesday, Thursday and Fridays for outdoor and indoor visitor areas [no weekend visitation at this time] 
  • Contact: Julie Queor (315) 413-3774 for more information 

The Heritage

  • Visitation: In-person visitation currently paused at this time. 
  • Visiting Hours: 10 a.m. - 4:30 p.m. - every day except on Wednesday's and Sunday's.
  • Contact: Julie Garbett (315) 413-3061 for more information 

Sedgwick Heights

  • Visitation: In-person visitation currently paused at this time. 
  • Visiting Hours: Monday, Tuesday, Thursday, Friday 10am-3:30pm at thirty minute intervals the last scheduled visit will be at 3:00pm for indoor areas; no weekend visitation at this time. 
  • Contact: Marsha Robinson at: (315) 413-3299 for more information 

Skilled Nursing:

Loretto Health & Rehabilitation

  • Date to Begin Visitation: In-person and window visitation paused at this time. 
  • Visiting Hours: Monday - Friday 9:30 - 10 a.m., 10:30 - 11 a.m., 3:30 - 4 p.m., 4:30 - 5 p.m. 
  • Schedule Your Visit online, or call: (315) 413-3733. 

The Commons on St. Anthony

  • Visitation: Open for window visits; in-person visits paused at this time.
  • Visiting Hours: Window visits are available at 10:30 a.m., 11:30 a.m., and 2:30 p.m. Monday - Friday 
  • Schedule Your Visit online, or call: (315) 282-6825

Community-Based Programs:


  • Centers are on reduced census operations.  Resumption of regular services at the Day Centers will be determined by the State Department of Health.  Call: (315) 452-5800 for more information about PACE operations, visitation at Forest View and Highland House.

Adult, Medical Day Programs 

  • The Syracuse and Auburn locations will remain closed until reopening is approved by the State Department of Health.

Helpful Resources:

What to Expect When Visiting

Visitation Instruction Sheet

Family Visitation Q&A

DOH Approved Safety Plans:

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